Warranties At BathroomPartsDirect.com, we're proud of our quality and we stand behind our products. If you should have a problem with anything you purchase from us, we want to address it immediately and with as little of your effort as possible. That is how we would like to treated. The following outlines what we need: * Mistakes do happen, if we send you the wrong item, we will pay for shipping of the original item to us and the replacement item sent to you. * If your product was damaged in shipment, we will arrange to ship it back at our expense and we will ship you a replacement product at no charge after we receive the damaged item. * Defective items returned within 30 days will be replaced at our cost including shipping. After 30 days defective returns are subject to the product warranty. * If, you received what you ordered but you still wish to return it, you will be responsible for shipping it back to us. A 10% re-stocking fee will be applied to all parts to help us cover the costs of processing, reconfiguring, re-packaging and administration of these items. You must get an RMA number in advance of shipping to us (see below). All non-defective items must be in 100% resalable condition. Any non-defective item that has been damaged (including cosmetic damage) or altered after you receive it will not be accepted. All returns MUST be accompanied by an RMA Number (Return Merchandise Authorization number) or they will not be accepted. Please send us an email and tell us what you are returning and why. We will follow-up with you within 2 business days. Please Note: All returns must be received within 30 days of the date on the RMA.